Returns & Refunds
Here to
make things
right.
Your experience matters to us. If something isn't right with your order, we're here to help you understand the available options and determine the appropriate next steps.
RETURN AND REFUND INQUIRIES ARE REVIEWED ACCORDING TO YOUR INDIVIDUAL ORDER DETAILS.
Support starts
with a simple
conversation.
We understand that questions or unexpected issues can arise after placing an order. Our customer support team is available to help you with return and refund inquiries.
Because individual products and order circumstances may differ, please contact us before attempting to return an item. Our team can review your request and provide information about the options applicable to your order.
How to request
assistance.
Three simple steps to help our team understand your request and provide relevant guidance.
Get in touch.
Contact HARVESTIVA customer support with your return or refund inquiry. Let us know which order or product your request relates to.
Share the details.
Include your order number, the relevant product name, and a brief description of the issue. Photographs may also be helpful when reporting a damaged or incorrect item.
Review your options.
Our team will review the information you provide and explain the applicable next steps, including any available return or refund options.
Help us
understand
your request.
Providing the relevant information when contacting us can help our team understand your inquiry and review your order.
- Your order number.
- The name of the product involved in your request.
- A description of the problem or reason for contacting us.
- Relevant photographs when reporting a damaged or incorrect product.
Understanding
your options.
Return and refund inquiries are considered in relation to the specific product, order details, and applicable circumstances.
Return Requests
If you would like to request a return, please contact our customer support team before sending any items back. We can review your request and advise you on any applicable return instructions.
Refund Requests
For questions about a refund, contact us with your order information and the reason for your inquiry. Our team can review the details and explain any applicable refund options.
A quick note
about returns.
Please contact HARVESTIVA before returning a product. Our team can help determine which instructions, if any, apply to your particular order and request.
Do not assume that our published business address is a designated returns facility. Please obtain the appropriate instructions from customer support before shipping an item.
We're here
to help.
Have a question about your order or need assistance with a return or refund inquiry? Reach out to HARVESTIVA using the contact details below.
Need assistance
with your order?
Contact our team with your order details and let us know how we can help.
Contact Our Team